The Village of Harmony Hill is committed to providing compassionate, whole‑person care that supports residents, caregivers, and families across every stage of aging. As part of this commitment, the Village introduced My Care Line, a virtual healthcare service designed to enhance access to timely medical support, reduce unnecessary hospital visits, and strengthen continuity of care, especially during evenings, weekends, and overnight hours when traditional clinics may be closed.
My Care Line expands the Village’s clinical capabilities by connecting on‑site caregivers directly with registered nurses and advanced practice providers through Sanford Health. This white paper outlines the purpose, structure, benefits, and long‑term value of My Care Line as a key differentiator in senior living care delivery.
Senior living communities often face critical care decision‑making during after‑hours periods. When on‑site providers are unavailable, caregivers must determine whether a change in condition requires emergency transport, on‑call provider escalation, or monitoring until morning. These decisions can be stressful for residents, families, and staff, and may lead to avoidable emergency department visits.
Common challenges include:
Limited access to immediate clinical consultation after hours
Increased hospital transfers that disrupt residents’ routines
Stress and uncertainty for caregivers making time‑sensitive decisions
Fragmented communication between care teams and primary providers
My Care Line was implemented to address these challenges directly.
My Care Line is a virtual healthcare service that provides Village caregivers with direct access to clinical expertise when it is needed most. Through a partnership with Sanford Health, caregivers can initiate virtual consultations with registered nurses and advanced practice providers to assess resident needs in real time.
Monday–Friday: 6:00 p.m. – 6:00 a.m.
Saturday & Sunday: 24 hours a day
This coverage ensures that residents have access to medical expertise 24 hours a day, 365 days a year.
When a resident experiences a change in condition, caregivers can initiate a My Care Line consultation through:
Phone or video visits
The TytoCare device, which enables enhanced assessments using:
Otoscope
Digital stethoscope
Exam camera
These tools allow providers to perform more comprehensive virtual evaluations and support informed clinical decision‑making.
Concerns commonly addressed through My Care Line include:
Falls and post‑fall assessments
Wound checks and skin concerns
Behavioral or cognitive changes
Medication questions
Pain management
General changes in condition
All encounters are documented in the resident’s medical record and shared with the resident’s primary care provider, ensuring continuity and coordination of care.
My Care Line enhances the resident experience by prioritizing comfort, dignity, and care in place.
Key resident benefits include:
Reduced need for unnecessary hospital visits
Faster access to clinical guidance during critical moments
Care delivered in the familiarity and comfort of home
Less disruption to routines and emotional well‑being
Research consistently shows that, when appropriate, receiving care in place improves outcomes and reduces stress for older adults.
My Care Line is also designed to support those providing care.
Caregiver benefits include:
Immediate access to clinical consultation
Support for confident, informed decision‑making
Reduced after‑hours stress and uncertainty
Enhanced collaboration with off‑site clinical partners
As noted by Krista Beauchamp, Administrator and RN at The Village of Harmony Hill:
“Virtual healthcare allows us to provide timely, high‑quality clinical support without residents having to leave their home, while also supporting our staff in delivering efficient care. It strengthens continuity of care, supports early intervention, and ensures convenient, compassionate care right on our campus.”
My Care Line is not a replacement for a resident’s primary care provider. Instead, it serves as a critical extension of the care continuum by bridging gaps during after‑hours periods and ensuring residents always have access to medical expertise when needed.
This model supports early intervention, reduces avoidable escalation, and strengthens collaboration between on‑site caregivers, virtual providers, and primary care teams.
By integrating virtual healthcare into daily operations, The Village of Harmony Hill continues to lead with innovation while remaining grounded in its mission‑driven values. My Care Line reflects the Village’s commitment to:
Human dignity
Community
Intentional excellence
Compassionate, resident‑centered care
As senior living continues to evolve, My Care Line positions The Village of Harmony Hill at the forefront of modern, responsive, and holistic care delivery.
Located in Watertown, South Dakota, The Village of Harmony Hill is a mission‑driven senior living community rooted in the legacy of the Sisters of the Mother of God Monastery. The campus includes independent living, assisted living, memory care, and intergenerational programming that fosters connection across all ages. The Village of Harmony Hill is managed by Sanford Health/Good Samaritan Society, reflecting a shared commitment to compassionate, high‑quality care and service.