Virtual clinical support when your loved one needs it most
My Care Line connects Village caregivers with registered nurses and advanced practice providers through Sanford Health. The service helps residents receive timely guidance after hours, supports care in place, and reduces unnecessary trips away from campus.
- Overview
- Hours
- How it works
- What it helps with
- Benefits
My Care Line is a virtual healthcare service that gives Village caregivers direct access to clinical expertise during evenings, overnight hours, weekends, and other moments when a traditional clinic may be closed.
The service was introduced to strengthen continuity of care, reduce unnecessary hospital visits, and support timely decision-making when a resident has a change in condition.
My Care Line is available during the hours when after-hours support matters most.
- Monday through Friday: 6:00 p.m. to 6:00 a.m.
- Saturday and Sunday: 24 hours a day
- Coverage supports access to medical expertise every day of the year
This schedule helps residents and families feel supported when urgent questions come up outside regular office hours.
When a resident experiences a change in condition, Village caregivers can start a My Care Line consultation by phone or video.
Providers can also use the TytoCare device for more detailed virtual assessments. That equipment includes an otoscope, a digital stethoscope, and an exam camera so off-site clinicians can gather better information in real time.
Each encounter is documented in the resident's medical record and shared with the resident's primary care provider.
My Care Line supports a wide range of after-hours concerns, including:
- Falls and post-fall assessments
- Wound checks and skin concerns
- Behavioral or cognitive changes
- Medication questions
- Pain management
- General changes in condition
That support helps caregivers respond with more confidence and helps residents stay in familiar surroundings whenever appropriate.
For residents, My Care Line supports comfort, dignity, and care in place. It helps reduce unnecessary hospital visits, shortens the wait for clinical guidance, and limits disruption to routines.
For caregivers and staff, My Care Line provides immediate access to clinical consultation, stronger collaboration with off-site partners, and more confidence during time-sensitive situations. Human dignity remains our foundation. Together, we can support residents with compassionate care at every hour.
